Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SwiftGrowth conversation-led growth platform, including our websites, web application, APIs, and related services (collectively, the "Service") provided by SWIFTWARE.IO LTD ("SwiftGrowth," "we," "us," or "our").

These Terms are a general template and do not constitute legal advice. Laws differ by jurisdiction, and additional or different provisions may be required for your specific business, pricing, and regulatory context (for example, consumer protection, electronic communications, or telemarketing rules). You must review and adapt these Terms with qualified legal counsel before relying on them for production use.

1. Eligibility and accounts

You may use the Service only if you have the legal capacity to form a binding contract with us and are not barred from using the Service under applicable law. If you use the Service on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" refers to that entity.

You must keep your account credentials confidential and are responsible for all activity that occurs under your account. You must promptly notify us of any unauthorized access or suspected security breach.

2. Description of the Service

SwiftGrowth provides a unified inbox and related tools that allow you to manage customer conversations across channels such as WhatsApp, Instagram, Messenger, email, and web chat, leverage AI-powered agents and automation, send broadcasts, and view analytics and reporting. The specific features and functionality available to you may depend on your subscription plan and integrations.

We may modify, update, or discontinue features of the Service from time to time, provided that we will not materially reduce the core functionality of your paid subscription during your current billing period without reasonable notice where required by law or by our agreement with you.

3. Your responsibilities

You are responsible for:

• Configuring your use of the Service in compliance with all applicable laws and regulations, including data protection, privacy, marketing, consumer protection, and electronic communications rules in the jurisdictions where you and your customers are located.
• Providing all required notices and obtaining all required consents from your end customers before contacting them or processing their data through the Service.
• Maintaining the accuracy of your account, billing, and contact information.
• Ensuring your use of messaging channels (including WhatsApp, Instagram, Messenger, and email) complies with the applicable terms and policies of Meta, email providers, and any other third-party platforms.

4. Acceptable use

You agree not to, and not to allow third parties to:

• Use the Service for unlawful, harmful, fraudulent, deceptive, or abusive purposes, including sending spam, unsolicited marketing messages, or content that violates anti-spam or telemarketing laws.
• Harass, threaten, or defame individuals, or send content that is hateful, obscene, infringing, or otherwise objectionable.
• Attempt to gain unauthorized access to the Service or related systems, or interfere with the normal operation or security of the Service.
• Reverse engineer, decompile, or attempt to derive the source code or underlying models of the Service except to the extent such restriction is prohibited by applicable law.
• Misrepresent your identity or affiliation or mask the origin of messages sent through the Service.

5. Customer content and data

You retain all rights in the content and data you or your end users submit to or through the Service ("Customer Data"). You grant SwiftGrowth a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Customer Data as reasonably necessary to provide, maintain, secure, and improve the Service, and as otherwise permitted in our Privacy Policy.

You are responsible for the legality, reliability, and appropriateness of Customer Data and for ensuring that you have all necessary rights, consents, and authorizations to submit Customer Data to the Service and to grant the rights described in these Terms.

6. AI functionality

Certain features of the Service use third-party AI and machine learning models (for example, to generate suggested replies, classify conversations, or summarize content). You understand that AI outputs may be inaccurate, incomplete, or inappropriate, and you should not rely on them as a sole source of truth, legal advice, or professional advice.

You remain responsible for reviewing AI-assisted outputs before acting on them, for ensuring that your prompts and use cases comply with applicable law, and for configuring your workspace so that sensitive or regulated data is processed appropriately.

7. Third-party services and integrations

The Service may enable you to connect to third-party services and platforms (such as WhatsApp Business API, Instagram, Messenger, email providers, payment processors, or CRM/marketing tools). Your use of any third-party service is subject to that provider's own terms and privacy policies, which are solely between you and the third party.

We are not responsible for third-party services, their actions or omissions, or any changes to their availability, pricing, or APIs. It is your responsibility to maintain any required accounts and permissions with those providers.

8. Fees, billing, and taxes

If you subscribe to a paid plan, you agree to pay the fees described at sign-up or in a separate ordering document, plus any applicable taxes. Unless otherwise stated, fees are non-refundable and billed in advance on a recurring basis.

We may change our pricing or introduce new charges by providing you with reasonable advance notice where required by law. Continued use of the Service after price changes take effect constitutes your acceptance of the new fees.

9. Term and termination

These Terms apply from the earlier of your first use of the Service or account creation and continue until terminated in accordance with this section.

You may stop using the Service at any time. If you wish to terminate your subscription, you must follow the cancellation instructions in your account or applicable order form. Except where required by law or expressly stated otherwise, prepaid fees are not refundable.

We may suspend or terminate your access to the Service (or any part of it) if you breach these Terms, use the Service in a way that risks harm to us, other users, or third parties, or as required by law or by a third-party platform provider. Where reasonable and legally permitted, we will provide notice before suspension or termination.

10. Intellectual property

We retain all rights, title, and interest in and to the Service and all related technology, software, designs, and documentation, including all associated intellectual property rights. Except for the limited rights expressly granted to you under these Terms, no rights are granted to you by implication or otherwise.

11. Confidentiality

Each party agrees to use reasonable care to protect the other party's confidential information and to use such information only as necessary to perform its obligations or exercise its rights under these Terms. This section does not limit or replace any separate confidentiality agreements we may sign with you.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that we will detect or prevent every security threat or vulnerability.

13. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for death or personal injury caused by negligence, or for fraud).

Subject to the preceding paragraph, to the maximum extent permitted by law, SwiftGrowth and its directors, officers, employees, and suppliers will not be liable for any loss of profits, revenue, business, or data, or for any indirect, consequential, special, or punitive damages arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

Subject to the foregoing, our aggregate liability for all claims arising out of or in connection with the Service or these Terms will be limited to the greater of (a) the amount you paid to us for the Service in the 12 months preceding the event giving rise to the claim, and (b) one hundred pounds sterling (£100).

14. Governing law and dispute resolution (UK/England & Wales)

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. If you are a consumer and mandatory laws in your country of residence provide you with additional rights or alternative forums, those protections may still apply.

15. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service or applicable law. When we make material changes, we will update the "Last updated" date at the top of these Terms and, where appropriate, provide additional notice (such as by email to workspace owners or in-app notifications).

If you do not agree to the updated Terms, you must stop using the Service. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of them.

16. Contact

If you have any questions about these Terms, you can contact us at legal@swiftware.io. You should replace this placeholder email address and add your full registered office address and company number in your final, lawyer-reviewed version of these Terms.

This Terms of Service template is provided for informational purposes only and does not constitute legal advice. You are solely responsible for reviewing, customizing, and implementing terms that meet your specific legal and regulatory obligations.